FAQs

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If so, you can do it here

Our Customer Service Team are receiving a lot of contact at the moment, please look at the below topics to see if we can help you

Need Help?

See our most Frequently Asked Questions below

About FAQs

  You can communicate with us to our e-mail: XXXX and present your refund request, complaints or your congratulations and thanks.

About Orders

  The customer has 24 hours after placing the order to make any design changes, and 2 business days for any modifications to the shipping information.

About Warranty

We are not happy if you are not happy.
We know how exciting it must be to receive a new product, even more when it is designed by you. Our mission is to make sure that your happiness is present for a long time.
If the product is not what you were expecting or it arrives damaged, we will refund 100% of the value of your purchase.
We assure you that stainless steel products will not break or be damaged, although they may be scratched, their engraving will never disappear.

About Shopping

Your purchases in CUSTOM LOVE are totally secure with our payment partner 2Checkout, with our SSL servers we guarantee that your data is kept private and unaltered.

About Our Policies

To return money, we need a photograph of what went wrong with your products that will be reviewed according to the return parameters. Money will not be refunded for products for non-conformity with the design, since the product is engraved by the design made by the client.

About Shipping

Product

Express Rate

5 Business Days

EMS Express Mail Service

20 to 25 Business Days

Internacional Shipping

35 Business Days
Tag ID, Pendant, Bracelet, Rings, etc $14,99 $4,99 FREE
Lamps, booklets $14,99 $6,99 FREE