A little help with the details.

Choose your design, select any available finish or option, and click “Personalize and Add to Bag”. Enter the details shown for that piece and review them before adding.

Names, dates and portraits in our images are personalization examples. Enter the details you want on your own piece. Styling images show how a design may be worn.

Use a sharp, well-lit photo with the face unobstructed. Avoid heavy filters, dark shadows or blurry images. For multiple pet portraits, upload a separate photo for each pet. JPG, PNG and WebP files up to 10 MB are accepted.

The Pet Portrait Bracelet has one-, two- and three-portrait options. Choose the portrait count, then upload one clear photo for each pet.

Review spelling, capitalization, dates and photos before placing your order. If you notice a mistake afterward, contact Supports@customlove.com with your order number as soon as possible. Ask us to confirm whether a change is still possible.

Check the product details and use the size guide on the product page. If a measurement is not shown, contact our team to confirm it before ordering.

Our estimated total production and delivery time is 2–5 business days for orders to the United States, United Kingdom and Australia. Contact our team before ordering if you need a gift by a certain date.

We replace faulty pieces. Email Supports@customlove.com with your order number, a description of the issue and clear photos of the piece and packaging. Contact us before returning an item so we can provide instructions. Your statutory consumer rights remain unaffected.

Keep it dry, put jewelry on after perfume and cosmetics, and wipe it gently with a soft cloth. Store pieces separately. See our jewelry care guide for more detail.