CUSTOMLOVE

Shipping & returns.

Help with production, delivery and an existing order.

Production and delivery.

Our estimated total production and delivery time is 2–5 business days for orders to the United States, United Kingdom and Australia.

Shipping charges and any applicable taxes are shown at checkout. If you need a gift by a certain date, contact our team before ordering.

Ordering a gift for a certain date.

Personalization takes time. Tell our team which piece you want, your destination and the date you need it before ordering. Please wait for a confirmed estimate.

Damaged or incorrect items.

We replace faulty pieces. Email Supports@customlove.com with your order number, a description of the issue and clear photos of the piece and packaging. Contact us before returning a piece so we can provide instructions. This policy does not limit your statutory consumer rights, including any right to a refund or another remedy under applicable law.

Changes to personal details.

Check names, capitalization, dates and photo selections carefully. If you notice a mistake after ordering, contact us as soon as possible and ask whether a change is still possible.

Ask about delivery or returns