CUSTOMLOVE

Keephour guides: getting started, care and tips

Your KEEPHOUR PLUS guides in English, with practical tips for getting started and caring for your device. Download the three PDFs below.

1. Getting started

Charge first. Use the supplied charging cable and follow the charging instructions included with your device. Keep the charging port dry.
Add gel. Put a small amount of KEEPHOUR WATER GEL inside the sleeve. Water-based only.
Start low. Follow the printed instructions supplied with your device to switch it on, adjust the intensity and switch it off. Begin with a low setting and adjust if comfortable.
Take your time. There is no right speed. Add more gel if it ever feels dry.

Remove the inner sleeve and rinse it under warm water with a mild, unscented soap. Rinse well.
Pat dry with a lint-free towel and let it air-dry completely before putting it back. Trapped moisture is what shortens the life of any sleeve.
Wipe the body with a damp cloth. Do not submerge the motor unit.
Store at room temperature, away from direct sun. Keep it away from oil-based or silicone lubricants and from other silicone products.
Follow the charging and storage guidance in the printed instructions, including when the device is not in regular use.

Follow the printed instructions for preparing the sleeve before use.
Choose an intensity that feels comfortable. There is no need to use the highest setting.
Use a water-based lubricant as directed on its packaging, and reapply if needed.
If anything hurts or irritates, stop. Comfort first.

Won't switch on: follow the charging and operating steps in the printed instructions supplied with your device. Contact us if it still will not switch on.
Won't charge: check that the charging port is dry and clean, and follow the cable and power-source guidance in the printed instructions. Contact us if the issue continues.
Sleeve smells after cleaning: follow the cleaning instructions, then let the sleeve dry completely in a well-ventilated place before storing. Contact us if the smell remains.
Anything else: write to Support@otokea.jp with your order number. Faulty items are replaced or refunded.

KEEPHOUR products are for adults aged 18 and over. This guide is not medical advice.